Review intelligence for local practices

Your star rating is hiding what just happened.

The number on Google is an average of every review you have ever received. Hundreds of old ones outweigh the last twenty. So a practice can be in the middle of a bad quarter and still look fine in search results — to everyone except the people reading the recent ones.

Ask for your report How it works

Free. Nothing to sign up for, and no call required to get it.

A real Brooklyn practice, August 2026
Rating shown on Google 4.2 Averaged across 1,814 ratings
Their last 25 reviews 1.4 What people are saying now
The 4.2 was holding because years of older ratings outweighed the recent ones. Nobody at the practice had seen it. There is no screen in Google that shows you this.

How it works

Three steps, and two of them are ours.

1

You reply to the email

That is the whole ask. No form, no discovery call, no account.

2

We read every written review you have

Not a sample. Every review with words in it, going back as far as they go, counted rather than skimmed. A practice with a few hundred written reviews takes about a day.

3

You get a short report

Three pages you can act on, plus drafted replies to the reviews still sitting unanswered. If it is not useful, that is the end of it — you have spent nothing and owe nothing.

What one report found

An owner can read their reviews. Nobody can see the pattern across them.

This is a real practice. The complaints were not new — they had been arriving for months, one at a time, each one easy to explain away. Read together and counted, three of them were climbing fast against everything that came before.

9.2×Clinical complaints
7.7×Billing complaints
6.9×Front desk complaints

Increase in the share of recent reviews mentioning each theme, against every earlier review. Counted from the text, not estimated.

What is in the report

  • The gap between your public rating and your recent reviews
  • Which complaints are rising, and how fast
  • Three to five findings, each with one thing to do
  • Every negative review with no reply, and a draft for each

What is not in it

  • No dashboard to log into
  • No request to write fake reviews, or to bury real ones
  • No forty-page appendix nobody reads
  • No obligation once you have it

Price

The report is free. Staying on top of it is $39 a month.

Most people take the report and handle it themselves, which is a perfectly good outcome. The subscription exists because reviews keep arriving after the report is written.

Free

The report, once

Every written review you have, read and counted. Three pages, plus the reply queue. Yours whether or not you ever speak to us again.

$39/ month

Ongoing

  • Weekly alerts. New negative reviews, which ones nobody has answered, and a draft reply for each.
  • Monthly report. The full analysis again, so you can see what moved.
  • Cancel by replying to any email. No contract.

Who it's for

This is worth your time in some cases and not others.

We would rather say so now than waste a week of yours.

Worth doing

  • A single location, or a few, with an owner who still makes the calls
  • Two hundred or more reviews — enough that you cannot hold them in your head
  • Recent reviews running below your public rating
  • A lost client is worth real money, so fixing one thing pays for itself

Not worth doing

  • Under a hundred reviews — you have read them all already
  • Someone already answers your reviews, whether staff or an agency
  • A chain where marketing sits at head office
  • You want the rating raised rather than the cause found

Find out what your last fifty reviews say.

Email us the name of your practice. If it looks like there is something worth reporting we will read the reviews and send it over. If it does not, we will tell you that instead.

Email us Book a call instead